FAQ
Have questions? We’ve got answers
What's AbedTahan return and exchange policy?
- Our policy for return & exchange defective or malfunctioning products is 3 days from invoice date, after the approval of our testing authorized personnel.
Returned products should be in original packaging only with all accesories. - Refunds or exchange is applicable only as a credit on a customer's account and only for valid products that are new, unopened and undamaged.
- Return for defective products that have exceeded the 3 days period from invoice date will be sent to the service center. Manufacturer warranty conditions apply.
- No return or exchange is allowed on discontinued or liquidated items unless it is defected and within a 3 days period from invoice date. Otherwise, manufacturer warranty conditions will apply.
- Batteries, cables, connectors, mobile accessories, software games and others are non-exchangeable unless they are new and in good packaging/sealed.
- All personal care products and headphones can't be returned if not sealed.
Does Abed Tahan offer installation services for big appliances?
Yes, Abed Tahan offers installation services for large appliances. To request this service, please check the box on the product page while adding the item to your cart. Different products have different installations.
Does Abed Tahan have a repair service?
Yes, Abed Tahan offers a repair service that u can reach out by dialing the number +961 1 645 645 following by the extension 236
Where does Abed Tahan deliver to?
We offer delivery to all regions of Lebanon, excluding areas deemed high-risk or unstable due to war or other security concerns.
What should I do if my order hasn't arrived within the expected timeframe?
Delivery delays may occur due to unforeseen circumstances, such as inclement weather or transportation issues. If you encounter any problems with your delivery, please contact our customer service team for assistance by dialing the number +961 1 645 645 following by the extension 369 or 359
What payment methods do Abed Tahan accept?
Abed Tahan accepts Cash on Delivery, Credit Card, and Paypal.
My address changed, how do i update it?
Go to My Account, click on view addresses, then you can edit or add a new address from there.
How do I cancel my order?
First you have to login to your account, go to My Account then click on cancel order.
Another option is to reach us out.
Where are our stores located?
We are located in Jnah, Cornish el Mazraa, Ghobeiry, Mkalles, Rabieh, Tyre, Tripoli, Chtoura, and Jounieh.
