1 . How can I add or remove myself from your mailing list?
To subscribe, go to the newsletter section and simply sign up to receive the latest updates and news related to Abed Tahan. You can unsubscribe by clicking on the link at the end of any of our newsletters in your inbox.
2 . What is your return policy?
We are committed to providing our customers with products and services of the highest quality. If you find that the item you have purchased from us does not suit your needs or has a manufacturer defect, you have the option of returning it to us within 3 days from the order delivery date, in its original packaging.
3 . What is the Wish List, and how do I use it?
A wishlist is a place where all your favourite items can be saved, whether for later viewing or buying, or items you want to keep an eye on for future promotions or sales.
To create a Wish List, go to the page of a product you’ve had your eye on and look for the “Add to Wish List”. Once you spot it, just click on it and that product will be automatically added to your wish list.
4 . What can I do if I forgot my password?
To reset your password, simply select “Forgot password” from the login page and enter the email address that you already used to register. We will send you an email request to reset your password.
5 . How do I login?
Click the login button in the upper right corner of any page.
6 . How do I create an account?
To create a new account, please click the register button in the upper right corner of any page or click here.
1 . Can I cancel my order?
In order to deliver your items as soon as possible, we process orders in real time during business hours. This means we are unable to cancel orders once they have entered the shipping process.
1 . Can I place an order online and pick it up from your offices?
Yes you can, we can provide you with the nearest office address.
1 . Can I return my Abed Tahan Gift Card?
Gift Cards are non-returnable once purchased.
1 . What are the return conditions?
Return requests should be made within 3 days from the order delivery date
Items should not be used or damaged and should be returned in the same condition you received them and in the original box and/or packaging intact. Delivery and return shipping fees will be charged to the customer if the items are found to be damaged
No missing items from the package received including labels, price tags, original packaging accessories, manuals, cables, and all other freebies or items originally included with the products
Items should not be tampered, customized, or altered in any way and should not have missing or unreadable serial number labels, manufacturer model or part number labels, and/or warranty labels
Defective Items covered under warranty cannot be refunded. They can only be fixed or replaced
1 . Will you install my purchased electronic appliances and products?
Abed Tahan is responsible and/or able to install selected big home appliances along with TVs.
You will have the ability to add your notes upon purchasing your products. Some products’ installation is subject to additional fees.
1 . What if I received a wrong item?
In the unusual circumstance where the item received is wrong, you can return it in the same condition you received it and in the original box and/or packaging intact.
The delivery and return shipping fees are covered by Abed Tahan only if the return request is made within 3 days from the delivery date. If the return request is approved outside the specified time frame of 3 days from receiving your order, you will be responsible for the delivery and return shipping fees and manufacturer warranty conditions will apply.
You may also visit any of our stores and make a return and in this case there will be no return shipping fees.
2 . Can I purchase multiple items at the same time but have them shipped separately?
Yes you can. But you must separate the invoices with different shipping info if you want to send each to a different place.
2 . Can my Abed Tahan Gift Card be redeemed for cash?
Gift Cards cannot be redeemed for cash.
2 . How will I know if my order is confirmed?
When you place an order with Abed Tahan, an order confirmation email or an SMS will be sent to you containing your order number.
2 . Is Abed Tahan safe?
Yes, Extremely safe. We work hard to ensure your purchase process is safe and secure. Your credit card number is transmitted by SSL directly to a secure electronic vault operated by Blom Bank. At no time is your credit card information stored on our servers.
2 . What is your return policy for cash payments?
If you have paid by cash on delivery, we will credit your Abed Tahan account with the amount of the returned item(s) within one week from the collection date, provided that the return request is approved and was made within 3 days from the order delivery date.
You will be notified by email when the credit balance is available on your account. You will have one month to use the credit to make purchases on the website and in-store.
3 . Can I change my shipping address after placing an order?
We cannot make any changes to the delivery address once your online order is placed. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfilment and shipping time.
If the delivery address must be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience.
3 . How long before the E-Gift card arrives?
E-Cards are sent over email to the gift recipient on the same day, unless mentioned otherwise in
“Date of certificate delivery”
3 . Something was missing from my order. What should I do?
Please check your order and shipment confirmation email to determine if your missing item is scheduled for separate shipping. If your missing item was scheduled to arrive with other items, but was missing, please call our Customer Service on 00961 1 645645, or send an email at [email protected] containing your phone or Whatsapp number.
3 . What is your business model & profile?
Abed Tahan offers products directly from suppliers to buyers. Holding the responsibility for quality and service through a specialist team 24 working hours per day.
3 . What is your return policy for card payments?
If you have paid by card, we will initiate a refund to your bank account if the return request is approved and was made within 3 days from the order delivery date. The credit may take time to reflect in your statement, depending on your card issuer's policies. You will be responsible for the delivery fees while the return shipping will be free of charge.
4 . Do I get a full refund on my returned items?
If you request a return of a defected item within 3 days from receiving your order, you will get a full refund on your purchase sale price including the delivery fees. The return shipping fees will be covered by Abed Tahan.
If the return is made for other reasons that are not related to the products’ conditions, the delivery fees will be charged to the customer.
4 . How can I redeem my gift card in-store?
To redeem gift cards in-store , please show the email received at the cashier.
4 . How long does it take for standard delivery?
In the shopping cart, you will receive an Estimated Delivery Date. Some areas may take longer due to the frequency of deliveries. Our system calculates this estimated date considering the total amount of time to process your order including packaging, transit time to the delivery provider, and transit time to the delivery address.
Deliveries will be made between 8 am and 6 pm on the delivery day you select. Our delivery center will contact you prior to the scheduled delivery and will provide you with an approximate time window.
Delivery estimate times
Beirut Region from 1 to 2 days
South Region from 2 to 4 days
North Region from 2 to 4 days
Bekaa Region from 2 to 4 days
Kesserwan Region from 1 to 2 days
4 . What is Abed Tahan?
Abed Tahan is the Lebanese largest direct buying portal that offers durable consumer goods at affordable prices. We offer more than 100,000 products across multiple categories including consumer electronics, fashion, health & beauty, household goods and much more. Always be on the lookout for new categories and products being introduced. Abed Tahan is the first retailer in Lebanon to provide our customers with the option to pay by credit using our professional in-house credit department supported by major Lebanese and other international banking institutions.
4 . What should I do if my order hasn't been delivered yet?
If you didn’t receive your order on the scheduled delivery date, please call our customer service on 00961 1 645645, or send us an email [email protected] including your order and contact number.
5 . How can I redeem my gift card online?
When someone sends you a gift card, you will be notified by email.
In that email, you will find a voucher code.
At checkout, enter your voucher code and click on “apply” , The amount of the gift card will be deducted from the total amount of the cart.
5 . How can I track my order?
To check the delivery status of your order, please call our customer service on 00961 1 645645 or contact us via our live chat service. Your order number will be required.
5 . What countries do you ship to?
Items ordered on our website can be shipped all over Lebanon and very soon all over the Arab Region.
5 . When returns are not allowed?
General
1 . What are the return conditions?
2 . What is your return policy for cash payments?
3 . What is your return policy for card payments?
4 . Do I get a full refund on my returned items?
5 . When returns are not allowed?
There are a few certain scenarios where returns are not allowed:
Return request is made out of the specified time frame of 3 days from receiving your order
Product is used, damaged, or is not in the same condition as received. In case you ordered a product and requested a return, the delivery and return shipping fees will be charged to the customer if it is found to be damaged.
Product is not sealed
Missing items from the package including labels and original packaging accessories
Please check our return conditions for more details
6 . Do you offer warranties?
All our products are under warranty. Check the warranty period on each item details’ page on our website.
6 . Where can I redeem my Abed Tahan Gift Card?
You can redeem your gift card online at abedtahan.com or at all our stores.
7 . Where Do You Deliver Abed Tahan Gift Cards?
Our e-gift cards cannot be delivered to a physical address. Once you purchase a gift card, you will have to choose the email address of the recipient. An email will be sent to the recipient to notify him of your gift.
8 . How do I check the balance of my Abed Tahan Gift Card?
You can check your gift card balance:
By logging to your account , you will find a section called ‘GIFT CARDS’ under your account dashboard, within this section you will be able to assign/redeem new gift card codes to your account and therefore have it added to your credit balance and use it for checkout.
Mastering Customer Queries: The Comprehensive Guide to FAQs at Abed Tahan
Introduction to FAQs
In the realm of modern customer service, Frequently Asked Questions (FAQs) stand as a foundational pillar, offering customers a streamlined path to information and assistance.
At Abed Tahan, we recognize the significance of Frequently asked questions in empowering our customers with the knowledge they need to navigate our products, services, and policies effectively.
Frequently asked questions serve as a proactive solution to address common queries and concerns that customers may encounter during their interactions with our brand.
From inquiries about product specifications and pricing to questions about shipping, returns, and warranties, our Frequently asked questions are designed to cover a wide spectrum of topics, ensuring that customers can find answers to their most pressing questions with ease.
The introduction of Frequently asked questions reflects our commitment to customer-centricity and continuous improvement.
By anticipating the information needs of our customers and providing clear, concise answers upfront, we aim to enhance the overall customer experience and minimize the time and effort required for resolution.
Moreover, Frequently asked questions serve as a valuable resource for both customers and our support team. For customers, Frequently asked questions offer a convenient self-service option, enabling them to find answers to their questions independently, without the need to wait for assistance.
For our support team, Frequently asked questions help streamline operations by reducing the volume of repetitive inquiries and allowing them to focus on more complex issues that require personalized attention.
Through our comprehensive Frequently asked questions, we strive to foster transparency, accessibility, and empowerment in every customer interaction.
As we explore the intricacies of Frequently asked questions in the following sections, we’ll delve into the strategies and best practices that underpin their effectiveness in delivering exceptional customer support and satisfaction at Abed Tahan.
Crafting Comprehensive FAQs
At Abed Tahan, the creation of comprehensive Frequently asked questions is a meticulous process aimed at addressing a myriad of customer inquiries with clarity and precision. Our Frequently asked questions serve as a repository of knowledge, covering a diverse range of topics relevant to our products, services, and policies.
Each FAQ is carefully crafted to provide customers with accurate and relevant information that addresses their most common concerns and queries.
From basic product specifications and usage instructions to more complex inquiries about shipping, returns, and warranties, our Frequently asked questions aim to leave no stone unturned in providing comprehensive guidance to our customers.
One of the key considerations in crafting Frequently asked questions is anticipating the needs of our customers. By drawing on insights from customer feedback, historical inquiries, and industry trends, we identify the most frequently asked questions and prioritize them for inclusion in our Frequently asked questions.
This proactive approach ensures that our Frequently asked questions remain relevant and valuable to our customers, helping them find answers quickly and efficiently.
In addition to covering a wide range of topics, our Frequently asked questions are designed to be easily accessible and understandable. We use clear and concise language to communicate complex concepts, avoiding jargon or technical terms that may confuse or alienate customers.
Our goal is to make the information in our Frequently asked questions as accessible and user-friendly as possible, ensuring that customers can find the answers they need without frustration.
Moreover, our commitment to crafting comprehensive Frequently asked questions extends beyond the initial creation process. We regularly review and update our Frequently asked questions to reflect changes in our products, services, and policies, as well as to address emerging trends or customer feedback.
This ongoing maintenance ensures that our Frequently asked questions remain accurate, up-to-date, and reflective of the evolving needs of our customers.
In essence, the crafting of comprehensive Frequently asked questions at Abed Tahan represents our dedication to providing exceptional customer support and satisfaction.
By anticipating customer needs, communicating information clearly, and maintaining relevance over time, our Frequently asked questions serve as a valuable resource that empowers our customers to make informed decisions and navigate their interactions with us with confidence.
Navigating the FAQs Page
At Abed Tahan, our Frequently asked questions page serves as a central hub where customers can easily access a wealth of information to address their inquiries and concerns.
Navigating our Frequently asked questions page is designed to be intuitive and user-friendly, ensuring that customers can find the answers they need quickly and efficiently.
Upon arriving at our Frequently asked questions page, customers are greeted with a clean and organized layout that presents the most relevant topics and categories upfront.
This strategic arrangement helps customers locate the section that pertains to their inquiry, whether it’s related to product information, shipping and delivery, returns and exchanges, or any other aspect of their interaction with Abed Tahan.
To further streamline navigation, our Frequently asked questions page features a search function that allows customers to input keywords or phrases related to their query.
This powerful search tool instantly sifts through our extensive database of Frequently asked questions to deliver relevant results, saving customers time and effort in finding the information they seek.
Each FAQ is presented in a clear and concise format, with the question prominently displayed followed by a detailed answer.
This structure enables customers to quickly scan the Frequently asked questions to find the specific information they need, without having to sift through lengthy paragraphs or technical jargon.
In addition to traditional text-based Frequently asked questions, we also utilize multimedia elements such as videos, images, and infographics to enhance understanding and engagement.
These visual aids complement the textual content of our Frequently asked questions, providing customers with a multi-dimensional learning experience that caters to diverse learning preferences.
Accessibility is a core principle guiding the design of our FAQs page. Whether customers access our website on a desktop computer, tablet, or smartphone, our FAQs page is optimized for responsiveness and compatibility across all devices and screen sizes.
This ensures that customers can access the information they need anytime, anywhere, without encountering any usability issues.
In essence, navigating the FAQs page at Abed Tahan is a seamless and user-friendly experience that empowers customers to find answers to their inquiries with ease.
By prioritizing clarity, organization, and accessibility, we ensure that our FAQs page serves as a valuable resource that enhances the overall customer experience and fosters satisfaction and confidence in our brand.
The Benefits of FAQs
FAQs offer a multitude of benefits for both customers and businesses alike, making them a valuable tool in the realm of customer support and engagement.
At Abed Tahan, we recognize and harness these benefits to enhance the overall customer experience and drive positive outcomes for our business.
For customers, the primary benefit of FAQs lies in their ability to provide quick and convenient access to information.
Instead of having to wait in queue for assistance or spend time searching through extensive documentation, customers can simply visit our FAQs page to find answers to their questions instantly.
This not only saves time and effort but also empowers customers with the knowledge they need to make informed decisions and resolve issues independently.
Furthermore, FAQs serve as a proactive solution for addressing common inquiries and concerns.
By anticipating the most frequently asked questions and providing comprehensive answers upfront, FAQs help alleviate customer frustration and reduce the need for direct assistance from support agents.
This streamlines the support process, minimizing wait times and ensuring that customers receive timely assistance when they need it most.
From a business perspective, FAQs offer numerous advantages as well. One of the key benefits is the ability to scale support operations efficiently.
By providing self-service options through our FAQs page, we can handle a larger volume of inquiries without significantly increasing the workload on our support team.
This allows us to allocate resources more effectively and focus our attention on more complex issues that require personalized assistance.
Moreover, FAQs contribute to cost savings and operational efficiency by reducing the need for repetitive inquiries and manual interventions. By addressing common questions proactively, we can lower support overhead and free up resources to invest in other areas of our business.
Additionally, FAQs serve as a valuable source of insights and feedback. By analyzing the types of questions customers are asking and the trends that emerge from their inquiries, we can gain valuable insights into areas where our products, services, or policies may need improvement.
This information enables us to make data-driven decisions and implement strategic changes to better serve our customers and drive business growth.
In essence, the benefits of FAQs are far-reaching and multifaceted, making them an indispensable tool for enhancing customer satisfaction, streamlining support operations, and driving business success.
By leveraging the power of FAQs effectively, we can create a win-win scenario where customers receive the support and assistance they need, while our business benefits from improved efficiency, cost savings, and valuable insights into customer behavior and preferences.
FAQ Optimization Strategies
Optimizing our FAQs at Abed Tahan is a dynamic and ongoing process aimed at ensuring that they remain relevant, helpful, and effective in addressing customer inquiries and concerns.
Our optimization strategies encompass a range of tactics designed to enhance the overall usability, accessibility, and impact of our FAQs.
One key aspect of FAQ optimization is content refinement. We regularly review and update our FAQs to ensure that they reflect the latest information about our products, services, and policies.
This includes adding new FAQs to address emerging trends or customer feedback, as well as revising existing FAQs to clarify ambiguous or outdated information.
In addition to content refinement, we also focus on optimizing the structure and organization of our FAQs. This involves categorizing FAQs into logical groupings based on topic or theme, making it easier for customers to navigate and find the information they need.
We also prioritize the most commonly asked questions and feature them prominently on our FAQs page to ensure they receive maximum visibility.
Another key aspect of FAQ optimization is language and clarity. We strive to communicate information in our FAQs using clear, concise language that is easy for customers to understand.
This involves avoiding technical jargon or industry-specific terminology that may be unfamiliar to our customers and instead using plain language that resonates with a broad audience.
Furthermore, we leverage multimedia elements such as videos, images, and infographics to enhance the visual appeal and effectiveness of our FAQs.
Visual aids can help clarify complex concepts, demonstrate product usage, or provide step-by-step instructions, making the information more accessible and engaging for customers.
Accessibility is also a critical consideration in FAQ optimization. We ensure that our FAQs are accessible to all customers, regardless of their device or assistive technology.
This includes optimizing our FAQs page for responsiveness and compatibility across a range of devices and screen sizes, as well as adhering to web accessibility standards to ensure that all customers can access and navigate our FAQs with ease.
Finally, we employ analytics and feedback mechanisms to measure the effectiveness of our FAQs and identify areas for improvement.
By tracking metrics such as page views, search queries, and customer satisfaction ratings, we can gain valuable insights into how customers are interacting with our FAQs and make data-driven decisions to optimize their performance further.
In essence, FAQ optimization at Abed Tahan is a multifaceted approach that encompasses content refinement, structural organization, language clarity, multimedia integration, accessibility, and analytics.
By continually refining and improving our FAQs, we can ensure that they remain a valuable resource for our customers, providing them with the information they need to make informed decisions and navigate their interactions with us with confidence.
Leveraging FAQs for Self-Service Support
FAQs empower customers to find answers to their questions independently, reducing the need for direct assistance from customer support agents.
By encouraging self-service support through our FAQs page, we not only enhance efficiency and scalability but also empower customers with the knowledge and confidence to navigate our products and services effectively.
Integrating FAQs Across Channels
At Abed Tahan, we recognize the importance of meeting customers where they are and providing consistent support across all channels.
As part of our commitment to delivering exceptional customer experiences, we integrate our FAQs seamlessly across multiple channels, ensuring that customers can access relevant information wherever they interact with our brand.
One key channel for FAQ integration is our website. Our FAQs page serves as a centralized repository of information, accessible to customers with just a few clicks.
Whether customers are browsing our product pages, checking out our blog, or navigating our support portal, they can easily access our FAQs to find answers to their questions and concerns.
In addition to our website, we also integrate our FAQs into other digital touchpoints, such as mobile apps and social media platforms. For example, we may include links to relevant FAQs within our mobile app interface, allowing customers to access information on-the-go.
Similarly, we may post FAQs on our social media channels or include them in response to customer inquiries, providing timely and helpful assistance directly within the platforms where our customers are most active.
Moreover, we leverage email communication as another channel for FAQ integration.
When customers reach out to us via email with questions or concerns, we may include links to relevant FAQs in our responses, providing customers with immediate access to information that may address their inquiries.
This not only saves time for both customers and our support team but also encourages self-service support and empowers customers with the knowledge they need to resolve their issues independently.
Furthermore, we explore opportunities to integrate FAQs into our offline channels, such as in-store signage or printed materials.
By providing customers with access to FAQs in physical locations, we ensure that they have access to relevant information regardless of their preferred channel of interaction.
By integrating our FAQs across channels, we create a cohesive and consistent support experience for our customers, regardless of how they choose to engage with us.
This omnichannel approach enhances accessibility, convenience, and customer satisfaction, driving positive outcomes for both our customers and our business.
As we continue to explore new channels and opportunitiesfor FAQ integration, we remain committed to delivering exceptional support experiences that exceed customer expectations.
Monitoring and Updating FAQs
The dynamic nature of customer queries and business operations necessitates ongoing monitoring and updating of FAQs. At Abed Tahan, we employ robust systems and processes to monitor customer inquiries, identify emerging trends, and update our FAQs accordingly.
By staying proactive in FAQ management, we ensure that our FAQs remain accurate, relevant, and reflective of the evolving needs of our customers.
Harnessing the Power of FAQs
The conclusion encapsulates the central role that FAQs play in Abed Tahan’s customer support strategy. It reinforces the importance of FAQs in empowering customers with self-service options and providing timely assistance.
By summarizing the key elements discussed throughout the article—comprehensive content, user-friendly navigation, strategic integration—the conclusion reinforces the value of FAQs in enhancing the overall customer experience.
Moreover, the conclusion underscores Abed Tahan’s commitment to continuous improvement and innovation in FAQ management.
It emphasizes the dynamic nature of FAQ optimization, highlighting the ongoing efforts to refine and update FAQs to meet evolving customer needs and preferences.
Furthermore, the conclusion reinforces the customer-centric approach that drives Abed Tahan’s FAQ strategy. It emphasizes the goal of providing exceptional support experiences and exceeding customer expectations at every touchpoint.
By prioritizing clarity, accessibility, and consistency, Abed Tahan aims to foster trust, satisfaction, and loyalty among its customer base.
Overall, the conclusion serves as a rallying call to action, urging Abed Tahan to remain vigilant in its pursuit of FAQ excellence. It reaffirms the organization’s commitment to delivering exceptional support experiences and driving positive outcomes for both customers and the business.
As Abed Tahan continues to evolve and innovate, FAQs will remain a fundamental tool in its quest to provide unparalleled customer satisfaction and support.
