Frequently Asked Question

Account management
Delivery terms & conditions
Exchanges & returns
Gift cards
Installation & other services
Orders & tracking

1 . What if I received a wrong item?

In the unusual circumstance where the item received is wrong, you can return it in the same condition you received it and in the original box and/or packaging intact.

The delivery and return shipping fees are covered by Abed Tahan only if the return request is made within 3 days from the delivery date. If the return request is approved outside the specified time frame of 3 days from receiving your order, you will be responsible for the delivery and return shipping fees and manufacturer warranty conditions will apply.

You may also visit any of our stores and make a return and in this case there will be no return shipping fees.

2 . Is Abed Tahan safe?

Yes, Extremely safe. We work hard to ensure your purchase process is safe and secure. Your credit card number is transmitted by SSL directly to a secure electronic vault operated by Blom Bank. At no time is your credit card information stored on our servers.

3 . What is your business model & profile?

Abed Tahan offers products directly from suppliers to buyers. Holding the responsibility for quality and service through a specialist team 24 working hours per day.

4 . What is Abed Tahan?

Abed Tahan is the Lebanese largest direct buying portal that offers durable consumer goods at affordable prices. We offer more than 100 000 products across multiple categories including consumer electronics, fashion, health & beauty, household goods and much more. Always be on the lookout for new categories and products being introduced. Abed Tahan is the first retailer in Lebanon to provide our customers with the option to pay by credit using our professional in-house credit department supported by major Lebanese and other international banking institutions.

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